Privacy Policy For Aoun Care Home Medical Services
At Aoun Care Home Healthcare (Aoun Care), we are deeply committed to maintaining the highest standards of confidentiality, privacy, and security for your personal and medical data. This Privacy Policy outlines how we collect, use, and safeguard your information across our website (aouncare.net), ensuring absolute compliance with the Saudi Personal Data Protection Law (PDPL) and the regulations of the Saudi Ministry of Health (MOH).
1. Data We Collect and Why
To provide safe, accurate, and effective home healthcare services, we collect the minimum required data for the following strictly medical and administrative purposes:
- Identity & Contact Data: Full name, National ID/Iqama number, phone number, and email address. Purpose: To verify legal identity under Saudi health regulations and confirm bookings.
- Medical & Health Data: Medical history, previous medical reports, current medications, and diagnoses. Purpose: To safely design and execute your personalized home nursing, physical therapy, or elderly care plan.
- Geographical Location Data: National Address and precise residential details. Purpose: To dispatch our medical mobile teams to your home accurately.
- Technical Data: IP address, browser type, and usage data collected via cookies. Purpose: To optimize and secure your browsing experience on our platform.
2. Third-Party Tracking and Analytics Tools
We utilize secure, encrypted, and authorized digital tools to measure website performance and streamline the service-booking experience. These include:
- Google Analytics 4 & GTM: Used to understand how visitors interact with our pages. This data is collected on an aggregate and completely anonymized basis (Anonymized Data) and cannot be linked to your personal identity.
- Google Ads: Used to measure the efficiency of our paid advertising campaigns and reach patients actively seeking home care. You can manage your ad preferences via your Google Account settings.
- Microsoft Clarity: Used to analyze user behavior (clicks and scroll depth) to improve website accessibility, especially for senior citizens. We have enforced strict Data Masking protocols to prevent this tool from capturing any text or sensitive medical data entered into booking forms.
- Communication Tracking (Calls & WhatsApp): We track clicks on our phone call and WhatsApp buttons solely to evaluate our medical coordination team’s response speed and quality of service.
3. Data Protection and Sharing
- Absolute Confidentiality: All data is encrypted via secure socket layer protocols (SSL) and hosted on compliant servers. We never sell, rent, or trade your personal or medical data with third-party marketing entities.
- Limited Disclosure: Your information is only shared with the specific medical staff assigned to your case, or with competent government regulatory bodies when strictly required by Saudi law.
4. Your Legal Rights under PDPL
In accordance with the Saudi Personal Data Protection Law, you hold the following rights regarding your data:
- Right to Access: The right to request a copy of your personal and medical records.
- Right to Rectification: The right to request an update or correction of any inaccurate data.
- Right to Erasure (Destruction): The right to request the deletion of your data, provided it does not conflict with the Saudi Ministry of Health (MOH) mandatory medical record retention laws.
- Contact and Support: For any privacy-related inquiries, please contact our data protection team at: info@aoun.med.sa